Airline Reservation Systems

Airline reservation systems were first introduced in the late 1950s as relatively simple stand alone systems to control flight inventory, maintain flight schedules, seat assignments and aircraft loading. The modern airline reservation system is comprehensive suite of products to provide a system that assists with a variety of airline management tasks and service customer needs from the time of initial reservation through completion of the flight.


Videocom Airline Reservation System:

The Videcom Airline Reservation System provides a modern, flexible reservations and inventory management solutions for Airlines including call centre, travel agency, internet engine, GDS and interline booking. By implementing the Videcom system, airlines can ensure that reservations can be generated not only by their own airline staff, but also by any travel agent using a GDS system or other airlines that have a Multilateral Interline Traffic Agreement using our interline interface. The systems also provide airlines management assistance by addressing financial, administrative, back office issues, scheduling, airline load data, decision support for control of overbooking, discount seat allocations, and yield management that can be used to adjust the number of special fare seats based on the number of reservations. 

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Airline ticket agents can access the reservation systems to make flight arrangements, view current reservations, and check passenger lists, as well as many other functions. Airline agents as well as travel agents can issue both paper tickets and e-tickets for a booking made on the system which conform to the IATA standard. E-tickets are also issued online via the internet booking engine for any booking made by the public. Videcom provide multiple channels for airlines to access the reservation system including:

  • Online Direct Internet Access for the public to make a booking with the airline through the internet booking engine.
  • Direct travel agency sales via a secure online internet booking engine providing a booking facility for travel agents without GDS and BSP fees.
  • Native Mode booking interfaces with a direct connection to the reservation system for airline staff and travel agents with experience of tradition style airline reservation systems.
  • An interlining interface which allows airlines to make a booking on and receive bookings from other airlines on other reservation systems.
  • GDS interfaces to the Videcom reservation system allowing any travel agent using Galileo, Sabre, Worldspan, Amadeus or Abacus to make a booking with the airline
Kiosk Found in Airports
-An airport kiosk is a standalone desk or an interactive computer terminal that provides information, goods, or services.
-In many airports, individuals can purchase tickets, check baggage, and monitor the status of arriving and departing flights at a specific airline's computerized kiosk.
-Several airlines rely on kiosks to ease congestion and prevent long lines at check-in counters.
-An airport kiosk might feature a mouse and keyboard setup similar to a desktop computer,or utilize an interactive touchscreen so that customers can make their choices by pressing selections on the screen.
-A self-service kiosk is able to confirm a traveler's identity by prompting him or her to input a confirmation number and insert the credit card used to purchase tickets. The kiosk has access to an airline's information database, and is able to immediately access profiles and payment information. If the terminal is unable to confirm a purchase or a customer does not have his or her credit card handy, the screen usually directs the traveler to a manned ticked counter so that he or she can speak with a customer service agent.